What can the fitness industry teach multifamily operators about team leadership, resident service, and mindset?
In this episode of Unscripted: A LeaseLock Podcast, host Andrew Bowen is joined by Katherine Maestas, Community Manager at Kairoi Residential and founder of the soon-to-launch Chasing Grit Podcast.
Katherine shares how her background in gym operations and personal training shaped her approach to leadership in multifamily. From performance coaching and people-centric management to tactical leasing tips and tour experience upgrades, this episode is packed with fresh, practical insights for operators ready to ditch the transactional and lead with intention.
Listen in as Katherine and Andrew cover:
Why multifamily needs better coaching, not more managing
The power of personalized leasing experiences
Lessons from fitness sales and retention applied to resident success
Why centralization must evolve with new leadership development models
How grit and mindset shape career growth—and why she’s launching a podcast about it
Whether you're leading a leasing team or climbing your own leadership path, this one will leave you rethinking how you train, tour, and lead.
About LeaseLock:
LeaseLock helps rental housing providers drive performance and eliminate bad debt with a fully integrated lease insurance platform. By replacing security deposits with lease insurance, operators remove friction from leasing, reduce bad debt, and unlock operational efficiencies. Learn more at www.leaselock.com
