In the healthcare industry, how would you actually find out what are some problems that you need to solve? What are the customer pain points and what are the needs of the customer? Today, we have the pleasure of speaking with Hannah Cali, a seasoned healthcare product manager with nearly 20 years of experience in the industry. Hannah began her career as a developer driven by curiosity about who would use the software she was building and why. This curiosity led her to explore consulting roles, where she provided recommendations to improve client systems. Her passion for understanding the problem and crafting solutions naturally transitioned her into product management, particularly in the healthcare sector. In this episode, Hannah shares valuable insights into the role of the product manager in this complex field. She discusses the key skills that aspiring healthcare product managers should develop, emphasizing the importance of understanding customer needs and pain points. Hannah also highlights the significance of digital tools in enhancing patient engagement and improving care management. From scheduling capabilities to medication adherence, she explains how product managers can leverage technology to address critical issues in healthcare. #productowner #podcast #businesstipsforsmallbusinessowners #scrummaster #projectmanagement #business #owner #productmanager 00:00:00 - Introduction and Guest Introduction00:00:00 - Customer Discovery and Research Techniques00:00:54 - Key Skills for Healthcare Product Managers00:01:28 - Understanding and Addressing Pain Points00:03:35 - Measuring Effectiveness and Metrics00:12:04 - Prioritization and Roadmap Development00:13:45 - Incorporating Feedback and Iteration00:14:56 - Managing Stakeholder Expectations00:15:52 - Handling Disagreements and Prioritization Challenges00:17:09 - Counterintuitive Lessons in Healthcare Product Management00:18:21 - Improving Healthcare Product Management Practices00:19:43 - Managing Burnout in Healthcare Product Teams00:20:52 - Essential Skills for Aspiring Healthcare Product Managers00:23:33 - Defining Product in the Healthcare Context00:25:22 - Scrum Alliance Certification and Agile Training