C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
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C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
Ep. 9: How to Train Your Customer Service Managers & Set Team Priorities (with Brennan McEachran)
Unlocking Customer Service
39 minutes 39 seconds
4 years ago
Ep. 9: How to Train Your Customer Service Managers & Set Team Priorities (with Brennan McEachran)
In this episode, Brennan McEachran, CEO and Co-Founder of Soapbox (now rebranded & called Hypercontext) sits down to give you a “state of” look at manager training. Most managers were promoted from their roles as excellent individual contributors, then never trained on how to be a good manager. Brennan is sharing how execs and company leaders can change that, and how managers themselves can take ownership over their on-the-job training and experience.
Unlocking Customer Service
C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
