C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
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C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
Ep. 8: The Core Tenets of a Successful Customer Service Strategy (with Cheryl Helm)
Unlocking Customer Service
37 minutes 6 seconds
4 years ago
Ep. 8: The Core Tenets of a Successful Customer Service Strategy (with Cheryl Helm)
Cheryl Helm of Helm Communications explains what’s at the core of a good customer service strategy. Customer service leaders pour tons of time and energy into finding the right product mix and seeking out the right features for their customers. But shiny, new features can’t fix a bad strategy. Tune in as Cheryl shares actionable advice to fix your contact center strategy for a better customer (and agent) experience.
Unlocking Customer Service
C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
