C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
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C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
Ep. 3: How Leaders Can Transform Employee Behaviors for a Better CX (with Chip Neidigh)
Unlocking Customer Service
34 minutes 26 seconds
4 years ago
Ep. 3: How Leaders Can Transform Employee Behaviors for a Better CX (with Chip Neidigh)
Tune in to hear Chip Neidigh, CEO and Founder of Kairos, an executive coaching firm, explain how to address and change employee behaviors at their root. Instead of coercing behaviors that will eventually fade, Chip explains what steps you can take to drive lasting transformation in your customer service organization.
Unlocking Customer Service
C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
