C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
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C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
Ep. 2: How Customer Rage, Delight and Employee Frustration Align (With John Goodman)
Unlocking Customer Service
39 minutes 11 seconds
4 years ago
Ep. 2: How Customer Rage, Delight and Employee Frustration Align (With John Goodman)
Turns out, customer rage, customer delight, and employee frustration all impact your customer service experience in big ways. In this episode, we’re talking to John Goodman, Vice Chairman of Customer Care Measurement & Consulting (CCMC) on these three pieces of customer experience and why they matter to you.
Unlocking Customer Service
C-Suite leaders and customer experience experts explain how prioritizing frontline employees leads to higher productivity, better customer service, and more revenue.
