Having had an extensive career in hospitality, listen to the insights and golden nuggets from Suzy about her take on everything leadership.

Suzi describe’s leadership as "the alignment of the team around the vision and goals", "helping team members to create combined success by helping each team member understand the role that they play individually to support the whole".

Suzi says that it is the honour of her life to lead the team that she does, and her leadership motto as “work hard and be nice to people”

She describes her purpose as “Of course, we’re not curing cancer or solving world peace we are serving nice food and drinks in airport lounges, but it gives me great purpose to work everyday to make memories and great experiences for our guests. Our employees are called experience makers because we encourage them to take pride in the service that they provide."

My purpose is keeping those experience makers safe, a place where they can thrive and grow as individuals.

Being a leader is like being a parent, you need to have an amalgum of :-

Patience, listening and negotiation. 

With the added ability to stay calm in all situation.

In lessons learnt she says that she wished that she'd been a little more intentional and had more confidence in my own abilities.

What would you say to Suzi 20 years ago, "believe that you can do it and let other people know that you can do it."

What is the thing that makes you most alive: The privilege, the opportunity to travel and meet interesting people, mix with different cultures and to appreciate what it means to lead a team in Honk Kong, New York and London, and appreciate the nuances of incredible human beings.

Suzi's top tips are:-

• Always sleep on a big decision
• Make sure that you really listen and understand, don’t just hear what you want to hear.
• Be self aware of your own weaknesses.
• Nothing is ever as good or bad as it seems.

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