Lucia Mitchell is an excellent example of how to leverage your learning to transition in your career. She started off as a personal trainer who took the lessons of training the body to training the mind by shifting into people leadership. And her own leadership has evolved throughout her time with Stitch Fix, where she’s currently the CX Operations Implementation Supervisor. Through the years that she’s been with the company, she has gone from being on the front line to coaching the front line to coaching the leaders who coach the front line to where she’s at now, which is helping support any change that needs to be implemented into CX. Lucia finds most of her learnings through books which are predominately organizational psychology and behavioural science based and through conversations with bright people in and out of work.  Lucia has recently completed her CAPM certification and is determined to never stop finding nuggets of useful information.  If you’re looking for anything to do with organisational psychology and management, Lucia is the person to reach out to. ----------- Definition of Excellence 1:25 Defining the Capabilities of a leader 4:05 Recognising that there's no right way & right-sizing your support in a relationship 5:00 Recognising what's in a leader's control and if they're choosing to go beyond skills towards building trust, awareness and insight 6:30 Leader's dilemma; finding the homeostasis and empowering the team 8:42 Confident humility: being vulnerable and naming the thing in the moment 11:45 Creating the environment for change & growth through collaboration rather than assumption 15:05 Why it's important to have varied perspectives when we go on a developmental journey 17:20 The role of your Environment and when all your values don't match with your organisation 22:10 Learn, Create, Connect - Lucia's personal values 26:15 Is it the values of your organisation, or how you're defining them to your team and holding them accountable 27:15 Be mindful of what you can control 29:55:00 How do start ups keep focus on the people right from the onset 32:25 3 point focus towards empowering the team: Start, Follow ups, Ask How Vs Why 34:20 Ringo joins our conversation! 37:00 ----------- List of the books that Lucia mentions during the episode 1. Boundaries for Leaders: Results, Relationships, and Being Ridiculously in Charge by Dr. Henry Cloud 2. Essentialism: The Disciplined Pursuit of Less by Greg McKeown 3. Love + Work: How to Find What You Love, Love What You Do, and Do It for the Rest of Your Life by Marcus Buckingham  4. Leadership Is Language: The Hidden Power of What You Say and What You Don't by L. David Marquet 5. The Lightmaker's Manifesto: How to Work for Change Without Losing Your Joy by Karen Walrond ---------- Your host is Shruti Gehenwar, PCC (ICF), Founder of Coach Chakra Learning Solutions. A company that specialises in high performance coaching and leadership development. Listen to all our episodes on your favourite podcast streaming platform! Reach out to us on LinkedIn - https://www.linkedin.com/in/shrutigehenwar Follow us on instagram - https://www.instagram.com/unleashingexcellence/?hl=en Here is the link to the form that Shruti talks about towards the end of the episode https://form.jotform.com/221913886843466 You can find Lucia Mitchell on LinkedIn - https://www.linkedin.com/in/lucia-mitchell-270752172