My discussion today is with Colleen McCann. Colleen’s background  includes managing robotics and automation projects, she’s the founder of  a consulting and training website, and is a published author. She is  also a colleague as she is a research project manager at Conestoga College. For more information about Colleen: https://www.linkedin.com/in/colleenmccannpmp/ We talk about a number of topics related to the people side of projects,  including balancing the PM’s responsibility for the project’s results  with their level of control, managing vs leading, and creating a  positive environment for the team. We also talked about communication  and the use of Neuro Linguistic Programming (NLP) techniques when  interacting with others. To learn more about the approaches outlined by Colleen in this podcast, her book can be found here: https://amz.run/54WY. This is an episode of the Understanding Projects podcast which consists  series of discussions with PM academics and   practitioners about the  real world aspects of projects and project management. The podcast is  based on the text Understanding Project Management - A  Practical Guide  by Dave C. Barrett.