Melissa conciergeelite.com had a great discussion with Michael King on his show The Level Up Leader podcast https://levelupleader.teams.coach they shared insights on investing in people and how it is essential for a successful businesses. How it encourages leaders to take the time to learn what drives their employees and makes them happy to get the best results. They also talked about how fear can be a significant hurdle when investing in people, but overcoming insecurity can help break through this barrier. Finally, she discussed how COVID-19 caused an increase in demand for medical services, prompting her to create Concierge Elite to provide better care for patients remotely.

Melissa B. founded ConciergeElite, a remote service providing dedicated front desk staff for veterinary and medical practices. It was in response to the need for help during COVID-19 when businesses had to send their staff home. She started with just three people and now has hundreds of practices working with them.

For those interested, there is offering $200 off services if they mention this podcast. The biggest takeaway from her experience is that fear can be the greatest enemy of progress - investing in people creates a margin without hidden costs. It should be embraced rather than avoided by leaders.