Retention lives or dies in the moments your patient hints at leaving.
“I think my health fund’s about to run out.”
“When will I be fixed?”
Suddenly, months of progress are at risk.
In this episode of Under the Influence, Martin Harvey answeres a listeners question and shows you how to turn those fragile moments into loyalty anchors.
Learn to spot exit signals early—before they become goodbyes.
Discover the WHOOP framework that pre-frames obstacles so patients stay the course.
Master two deceptively simple strategies (Permission and Yes, and…) to respond without sounding salesy.
See why loss aversion and value reframing make the difference between “too expensive” and “worth every cent.”
If you’ve ever felt blindsided when a patient dropped care, this episode gives you the language and mindset to keep them connected to their bigger health goals.
To learn more about Reactivate to Accelerate
https://insideoutpractices.thinkific.com/courses/reactivate
Learn more about Daily Visit Communication 2.0
https://insideoutpractices.thinkific.com/courses/daily-visit
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Email me - martin@insideoutpractices.com