A cancelled appointment.
A polite “Thanks, I’m feeling good now.”
And just like that—gone.
In this episode, Martin answers a listener’s real-world question:
“What do you say when someone cancels and says they’ll come back if it gets bad again… without sounding pushy?”
Inside:
The psychology behind why people drop out
Why it’s not a bug—it’s part of the system
What your CA should say (step-by-step)
How to turn reactivations into retention gold
It’s part mindset shift, part script, and all about helping more people—without sounding like a salesperson.
To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/
Learn more about Daily Visit Communication 2.0
https://insideoutpractices.thinkific.com/courses/daily-visit
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com