The best companies are the ones that make it incredibly easy, and delightful, to do business with. It’s seamless, frictionless, intuitive. It’s not just a better experience, they’re actually disrupting our very notion of what consumers should be able to expect from companies. You see, Aussies and Kiwis are a hard bunch to please - we have some of the highest customer experience expectations in the world. And luckily for us, our homegrown businesses know this. This season on HubSpot's Unconventional Business, you’ll be meeting some of our best homegrown brands as they share how they’re growing and winning by disrupting the customer experience.
All content for Unconventional Business is the property of HubSpot and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The best companies are the ones that make it incredibly easy, and delightful, to do business with. It’s seamless, frictionless, intuitive. It’s not just a better experience, they’re actually disrupting our very notion of what consumers should be able to expect from companies. You see, Aussies and Kiwis are a hard bunch to please - we have some of the highest customer experience expectations in the world. And luckily for us, our homegrown businesses know this. This season on HubSpot's Unconventional Business, you’ll be meeting some of our best homegrown brands as they share how they’re growing and winning by disrupting the customer experience.
The Pet Ownership Boom: From Start-Up to IPO, the Qantas Partnership and What One Million New Dogs in Australia Means for Mad Paws
Unconventional Business
31 minutes
4 years ago
The Pet Ownership Boom: From Start-Up to IPO, the Qantas Partnership and What One Million New Dogs in Australia Means for Mad Paws
From pet-sitting a Labrador named Honey for a friend, to establishing a game-changing partnership with Qantas, going public in the middle of a global pandemic and the acquisition of Waggly Club - Mad Paws' co-founder, Alexis Soulopoulos, joins us on Unconventional Business this week.
How did Mad Paws, a business founded on pet-sitting services, increase both bookings and new customer acquisition during a global pandemic, when the vast majority of Australia was grounded? What was the catalyst for the company to buck the trend and go public so early into their journey? How did Alexis and the team overcome the vast challenges that exist in building marketplace business models? And with 69% of Aussie households owning a pet, what does the future look like for Mad Paws and the pet industry?
Unconventional Business
The best companies are the ones that make it incredibly easy, and delightful, to do business with. It’s seamless, frictionless, intuitive. It’s not just a better experience, they’re actually disrupting our very notion of what consumers should be able to expect from companies. You see, Aussies and Kiwis are a hard bunch to please - we have some of the highest customer experience expectations in the world. And luckily for us, our homegrown businesses know this. This season on HubSpot's Unconventional Business, you’ll be meeting some of our best homegrown brands as they share how they’re growing and winning by disrupting the customer experience.
