Eric Parker: How IPscape is Revolutionising Contact Centers with Agentic AI

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Uncommon Growth with Alex Bell

Alex

24 episodes

4 days ago

Hear from leaders of 7, 8 and 9 figure B2B companies as they share the blueprint to success and uncommon growth. Each episode, I talk with founders, CEOs, and sales and marketing leaders about their proven strategies and breakthrough moments. We cover the sales and marketing tactics that drove their success, key decisions they made, and how they think about driving revenue growth and building a successful company. I'm Alex Bell, and my goal is to uncover the insights that could transform your business journey. If you want to grow your B2B company faster, this podcast is for you.

Entrepreneurship

Business

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Entrepreneurship

Business

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Eric Parker: How IPscape is Revolutionising Contact Centers with Agentic AI

Uncommon Growth with Alex Bell

28 minutes 1 second

6 months ago

Eric Parker: How IPscape is Revolutionising Contact Centers with Agentic AI

In this episode, Alex Bell speaks with Eric Parker, Technology Director at IPscape, about the exciting world of Agentic AI in customer service.

Eric explains how IPscape is moving beyond traditional chatbots to create AI that can actually complete customer tasks - from changing orders to making outbound calls.

He shares valuable insights on minimising AI vendor risks and the importance of domain-specific solutions for industries like financial services.

A must-listen for anyone interested in how AI is transforming customer experience and the critical need for business oversight through "AI orchestrators."

Find IPscape here: https://ipscape.com/