What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/28/09/50/280950f6-35ac-bd45-ea99-20a3bb00a1c5/mza_4652616594971009157.jpg/600x600bb.jpg

[Un]Churned – The No. 1 Podcast for Customer Retention

Gainsight

169 episodes

3 days ago

If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.

Business

RSS

All content for [Un]Churned – The No. 1 Podcast for Customer Retention is the property of Gainsight and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_episode/40344000/40344000-1756917737976-fa9a03c17dca9.jpg

What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)

[Un]Churned – The No. 1 Podcast for Customer Retention

36 minutes 49 seconds

2 months ago

What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)

How Kalpana, our Enterprise CSM, Scaled Her Book of Business by 40% With AI

Kalpana Krishna Kumar, an Enterprise CSM at Gainsight, and Brady Bloom, Senior Product Manager at Gainsight, join the show to share how they’re reimagining customer success with AI. From Kalpana’s 40% increase in her book of business to Brady’s unlikely journey from child actor to AI trailblazer, this episode is full of surprising stories about scaling, stress relief, and the human side of AI. Together, they reveal how AI is less about automation and more about unlocking the best version of yourself.

What you’ll learn:

1. How Kalpana scaled her accounts by 40% without burning out.

2. Why peace of mind is one of AI’s most underrated benefits.

3. The grassroots AI movement that transformed Gainsight.

4. Brady’s personal workflow hacks for integrating AI into daily work.

5. Why AI isn’t replacing CSMs—it’s making them stronger.

Check out the Key Takeaways & Transcripts: https://www.gainsight.com/presents/series/unchurned/

Where to Find Brady Bluhm

LinkedIn - https://www.linkedin.com/in/bradybluhm/

IMDb - https://www.imdb.com/name/nm0089603/

Where to Find Kalpana Krishna Kumar

LinkedIn - https://www.linkedin.com/in/kalpana-krishna-kumar/