How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)

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[Un]Churned – The No. 1 Podcast for Customer Retention

Gainsight

169 episodes

3 days ago

If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.

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How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)

[Un]Churned – The No. 1 Podcast for Customer Retention

32 minutes 50 seconds

2 months ago

How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)

The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team

When tasked with managing 100 accounts with just two people, most leaders would immediately start hiring. Not LeeRon Yahalomi. Instead, the VP of Customer Success at Aligned built her own team of AI agents inside ChatGPT that handle customer handoffs, meeting prep, and even communication coaching.

In this mind-opening conversation, LeeRon shares how she scaled her team without adding headcount, how she uses AI to deliver “11-star” customer experiences, and why she believes customer success is no longer about post-sales; it’s about the next sale. Whether you’re an AI skeptic or already experimenting with agents, this episode will change how you think about scaling teams, designing workflows, and the future of CS.

What you’ll learn:

1. Why AI agents are the new teammates in customer success.

2. How to use ChatGPT for handoffs, prep, and communication.

3. Why CS is not just “post-sales”.

4. How to balance AI automation with human empathy.

5. How Customer Success can drive revenue when it focuses on expansion, not just retention.

Check out the Key Takeaways & Transcripts: https://www.gainsight.com/presents/series/unchurned/

Where to Find LeeRon Yahalomi

LinkedIn - https://www.linkedin.com/in/leeron-yahalomi-1b066819/

Where to Find Josh:

LinkedIn: https://www.linkedin.com/in/jschachter/

In this episode, we cover: