Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/28/09/50/280950f6-35ac-bd45-ea99-20a3bb00a1c5/mza_4652616594971009157.jpg/600x600bb.jpg

[Un]Churned – The No. 1 Podcast for Customer Retention

Gainsight

169 episodes

1 day ago

If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.

Business

RSS

All content for [Un]Churned – The No. 1 Podcast for Customer Retention is the property of Gainsight and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_episode/40344000/40344000-1755682720902-affbdc7d123dc.jpg

Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi | Ep. 144

[Un]Churned – The No. 1 Podcast for Customer Retention

46 minutes 26 seconds

2 months ago

Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi | Ep. 144

Meet Chuck Ganapathi, the new CEO of Gainsight!

In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO Nick Mehta and his successor, Chuck Ganapathi, to mark a pivotal leadership transition. Nick reflects on his 13-year journey building Gainsight into a category-defining company, the lessons he’s learned navigating growth, and why now is the right time to hand over the reins. Chuck shares his gratitude for the opportunity, the deep trust he and Nick have built over decades of connection, and his vision for the company’s next chapter—one shaped by AI, customer success innovation, and a human-first culture.

Timestamps

0:00 - Welcome & The Big Announcement

2:25 - Why Nick Is Stepping Down

3:54 - Lessons from Private Equity & Building a Lasting Company

6:23 - Chuck on becoming the NEW CEO

7:10 - How Nick & Chuck First Met (Stanford Days & Startup Stories)

16:25 - Why Chuck Was the Obvious Choice for CEO

21:12 - CEO Transitions as Turning Points

25:40 - Human-First Leadership & Gainsight’s Mission

28:20 - What’s Next for Customer Success in the Age of AI

34:12 - Will AI Replace CSMs? (Nick & Chuck’s Take)

36:42 - Looking Ahead: The Next Chapter of Gainsight

38:52 - Fun Facts About Chuck (Heartthrob, Tennis & Shopping!)

44:34 - Final Words: Legendary & Transformational Futures

👉 Explore more episodes, takeaways & transcripts: https://gainsight.com/unchurned

👉 Check out the bonus episode: https://gainsight.com/unlock

______________________

👉 Follow the podcast

Subscribe: https://www.youtube.com/@Gainsight

Apple Podcast: https://apple.co/3dfWXmD

Spotify: https://spoti.fi/3KD3Ehl

👉 Connect with the guests

Chuck Ganapathi: https://www.linkedin.com/in/chuckganapathi

Nick Mehta: https://www.linkedin.com/in/nickmehta/

👉 Connect with host

Josh Schachter: https://www.linkedin.com/in/jschachter/

______________________

Keywords:

Gainsight, Customer Success, Nick Mehta, Chuck Ganapathi, CEO Transition, Customer Retention, SaaS Leadership, AI in Customer Success, AI Agents, Business Growth, Human-First Leadership, Churn Reduction, Scale Customer Success, SaaS Leadership Podcast, SaaS Growth Strategies

______________________

[Un]Churned is presented by Gainsight

About Gainsight

Gainsight is the retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. Learn more at www.gainsight.com.