2024’s Most-Downloaded Episode: Building Resilience, Growing Revenue, and Mastering Founder Fundamentals featuring Hook's Firaas Rashid

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Uncharted Podcast

254 episodes

5 days ago

The goal of Uncharted Podcast is to allow a space for some of the most brilliant individuals in the business to tell their stories. I’ve found that many of these great people got where they are by diving into the unknowns, or the uncharted.

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2024’s Most-Downloaded Episode: Building Resilience, Growing Revenue, and Mastering Founder Fundamentals featuring Hook's Firaas Rashid

Uncharted Podcast

16 minutes 14 seconds

11 months ago

2024’s Most-Downloaded Episode: Building Resilience, Growing Revenue, and Mastering Founder Fundamentals featuring Hook's Firaas Rashid

Today's guest is Firaas Rashid, CEO and Founder of Hook. Hook is the B2B SaaS platform focused on predictable revenue growth from existing customers. Backed by Lightspeed and LocalGlobe, Hook is revolutionising the way companies forecast their revenue growth using product usage and customer data. He is passionate about changing the way Customer Success is run and building the leading workplace for ambitious people who want to be part of a team. Before founding Hook, Firaas was CTO and Head of Customer Success (EMEA) at AppDynamics, scaling from $170m to $550m Annual Recurring Revenue in 2 years. He led a rapid journey of rebuilding Customer Success to focus on data-driven prioritisation and scale. Prior to that he was a Director of IT at Credit Suisse.

Beyond his role, Firaas finds joy in travel, exploring new restaurants, and even taking to the skies.

This episode is brought to you with support from Oracle Netsuite. Learn more at Netsuite.com/scale