91% of the UK public are actively engaged in loyalty apps and an increasing number of operators are capitalising on this. Listen along, as leading operators and experts discuss the changing landscape of customer communications, including the impact they can have on businesses and consumers and the key to getting them right. Panel hosted by: Stefan Chomka - Editor, Restaurant Antonia Lallement - Sales & Marketing Manager, Nell's Tom White - Co-Founder and Brand Director, QVO Hospitality (Maray Restaurant Group, The One O'Clock Gun, Buyers Club) This session was orignally recorded live at the UK Food & Drink Shows, Monday 7th April 2025.