The customer is always right, right? Except they’re not always. So it’s up to you to make things right, even when the customer is wrong. There’s no one right way to handle customer service, but there are plenty of ways to get it wrong.
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The customer is always right, right? Except they’re not always. So it’s up to you to make things right, even when the customer is wrong. There’s no one right way to handle customer service, but there are plenty of ways to get it wrong.
Build Your Brand #7 - Communicating Across a Franchise System
TWO MEN AND A TRUCK® Podcast
18 minutes 7 seconds
6 years ago
Build Your Brand #7 - Communicating Across a Franchise System
Good communication between two people can be a challenge. But what about communicating with your staff? Or your corporate franchisor? Or getting information to flow between the two? Your challenge just grew exponentially.
TWO MEN AND A TRUCK® Podcast
The customer is always right, right? Except they’re not always. So it’s up to you to make things right, even when the customer is wrong. There’s no one right way to handle customer service, but there are plenty of ways to get it wrong.
