Mistakes happen, no matter how hard we try to avoid them. Worse, the same mistakes happen over and over again, making our learning curve look pretty bad. This dynamic is no different in teams, leaving leaders scratching their heads about what went wrong and what they could do differently in the future. In this episode, two leaders share their own experiences: Thomas Loosen, systemic therapist and former head of the HRO (high reliability organisation) centre at the Gösgen Nuclear Power Plant in Switzerland, meets actress Franziska Ball, who takes on the role of the other manager. They start by describing the problem and what helped them resolve it over time.