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Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
The Customer Success Platform... Opportunity or Burden?
Trust Me, I'm a CSM
41 minutes
2 years ago
The Customer Success Platform... Opportunity or Burden?
Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as: - Why do you need a Customer Success Platform? - When is the right time for companies to start thinking about investing in them? - What are these platforms trying to achieve? - What role can an AI take alongside a CSP? - Do all companies need a CSP, or are there alternative methods that achieve the same outcome?
Trust Me, I'm a CSM
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
