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Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS
Trust Me, I'm a CSM
35 minutes
3 years ago
Isn't a CSM Just a Fancy Account Manager? The View From outside SaaS
Our guest speaker today is Murat Mendi, who has worked as a CSM as well as IT manager and a variety of different roles on both sides of the vendor/customer divide. Listeners can enjoy our views on : Do non-SaaS IT companies need a Customer Success organization? How do more traditional IT providers view customer success? Why do software companies decide not to invest in Customer Success?
Trust Me, I'm a CSM
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
