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Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
I didn't even know we had a Customer Success team... The View from Professional Services
Trust Me, I'm a CSM
41 minutes
3 years ago
I didn't even know we had a Customer Success team... The View from Professional Services
In this lively episode, Valerio and I welcome John Tait as our guest. John has worked extensively in the world of Professional Services, which has given him a unique outsider's perspective on how software was shipped before and after the world of SaaS, as well as the growth of Customer Success teams in the last 10-15 years.
Trust Me, I'm a CSM
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
