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Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
Data vs Intuition (plus the View from Sales Engineering)
Trust Me, I'm a CSM
45 minutes
3 years ago
Data vs Intuition (plus the View from Sales Engineering)
In this bumper episode, we welcome Tim Nursall as our guest speaker. We cover a range of important topics such as : How should you use user data points in parallel to your 'gut' feeling about account health and required activities. Can you rely entirely on the user / adoption data that comes from your SaaS product? Or should you consider softer metrics and personal experience of the account? In our View from Sales Engineering we discuss some of the frustrations CSMs have with SE...
Trust Me, I'm a CSM
Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.
