Insurance may not be a glamorous industry on paper, but it underpins the movement of people, goods, and services around the world. Insurance allows homes to be built, sports to be played, and movies to be filmed. Insurance fraud is thousands of years old, and any claims investigator will bend your ear with wild stories of outlandish crimes. But consumers are becoming increasingly frustrated with what they see as overly adversarial and profit-driven insurers, and sophisticated technologies are changing the landscape, making it easier than ever to commit fraud.

In this episode, we look at cultural shifts in the insurance industry and how reframing insurance as a value-driven industry is helping to narrow the trust gap between insurance companies and consumers.