Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Trust Builders Podcast
19 episodes
4 months ago
Customer Experience Leader of the Year and Qualtrics' Head of Experience Community - Leaders Network, James Scutt joined Chris Johnston for this Adoreboard webinar, which was so impactful, we've re-packaged it as a special episode of Trust Builders! 💕 Prior to Qualtrics, James was former Head of Customer Experience at the UK Post Office, he's now a global, award-winning CX strategist, and he joined us to explore how AI is revolutionising customer trust and loyalty. If you're looking ...
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Customer Experience Leader of the Year and Qualtrics' Head of Experience Community - Leaders Network, James Scutt joined Chris Johnston for this Adoreboard webinar, which was so impactful, we've re-packaged it as a special episode of Trust Builders! 💕 Prior to Qualtrics, James was former Head of Customer Experience at the UK Post Office, he's now a global, award-winning CX strategist, and he joined us to explore how AI is revolutionising customer trust and loyalty. If you're looking ...
✈️ Southwest Airlines: Crafting First Class Customer Journeys with VP of CX & Analytics, Bill Tierney
Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
51 minutes
1 year ago
✈️ Southwest Airlines: Crafting First Class Customer Journeys with VP of CX & Analytics, Bill Tierney
Bill Tierney is VP of Customer Experience & Analytics at Southwest Airlines and oversees the “end-to-end” physical and digital CX at Southwest. He’s been with the company for nearly 13 years in marketing roles and his work has contributed heavily to Southwest being ranked as one of the most customer-centric airlines in the world, gaining the highest customer satisfaction ratings for economy US airlines in multiple studies. ✈️ Aside from his professional achievements, Bill is a happy fath...
Trust Builders Podcast: for CX, EX and Marketing Professionals ♥ Adoreboard
Customer Experience Leader of the Year and Qualtrics' Head of Experience Community - Leaders Network, James Scutt joined Chris Johnston for this Adoreboard webinar, which was so impactful, we've re-packaged it as a special episode of Trust Builders! 💕 Prior to Qualtrics, James was former Head of Customer Experience at the UK Post Office, he's now a global, award-winning CX strategist, and he joined us to explore how AI is revolutionising customer trust and loyalty. If you're looking ...
