TriviumU: Timeless Training for Professional Communicators
Dr. Ben Crosby
94 episodes
5 months ago
Ben Crosby is a professor of rhetoric and a communication skills consultant. He teaches courses in public speaking and presenting, argumentation and debate, technical and professional communication, persuasion and selling, and the history of rhetoric. His work is regularly published in his field’s top academic journals and conferences. He is also the author of Presentations as Performance: A Professional’s Guide to Better Speaking. In his free time, he spends time with his wife, Rebecca, their four kids, and their cat, Arza. He is an avid Utah Jazz fan.
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Ben Crosby is a professor of rhetoric and a communication skills consultant. He teaches courses in public speaking and presenting, argumentation and debate, technical and professional communication, persuasion and selling, and the history of rhetoric. His work is regularly published in his field’s top academic journals and conferences. He is also the author of Presentations as Performance: A Professional’s Guide to Better Speaking. In his free time, he spends time with his wife, Rebecca, their four kids, and their cat, Arza. He is an avid Utah Jazz fan.
The Customer Service Team IS an Extension of Your Sales Team
TriviumU: Timeless Training for Professional Communicators
1 minute 42 seconds
2 years ago
The Customer Service Team IS an Extension of Your Sales Team
Your customer service team should be an extension of your sales team. In addition to resolving concerns, train & incentivize them to feature added services in their resolution communications. This team is critical to company success! Increase loyalty, profit, conversion, and reputation. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
TriviumU: Timeless Training for Professional Communicators
Ben Crosby is a professor of rhetoric and a communication skills consultant. He teaches courses in public speaking and presenting, argumentation and debate, technical and professional communication, persuasion and selling, and the history of rhetoric. His work is regularly published in his field’s top academic journals and conferences. He is also the author of Presentations as Performance: A Professional’s Guide to Better Speaking. In his free time, he spends time with his wife, Rebecca, their four kids, and their cat, Arza. He is an avid Utah Jazz fan.
