Episode 4: Call Center Fraud vs. CX

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TransUnion Fraudcast

TransUnion

11 episodes

2 months ago

Your essential go-to for all the absolute linkages between the day’s emerging fraud and identity trends, tropes and travails — delivered with straight talk and none of the false positives.

All content for TransUnion Fraudcast is the property of TransUnion and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Your essential go-to for all the absolute linkages between the day’s emerging fraud and identity trends, tropes and travails — delivered with straight talk and none of the false positives.

Episode 4: Call Center Fraud vs. CX

TransUnion Fraudcast

21 minutes 9 seconds

1 year ago

Episode 4: Call Center Fraud vs. CX

In this episode of the TransUnion Fraudcast, call center fraud expert Lance Hood joins Jason to discuss why the call center is increasingly the target for enterprising fraudsters, and what can be done to protect it without ballooning operational costs and frustrating legitimate callers.