In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
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In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
(HLS) Measuring Your Impact on Patient Lives: A Deep Dive Into NPS
Transforming Experiences
36 minutes 26 seconds
4 years ago
(HLS) Measuring Your Impact on Patient Lives: A Deep Dive Into NPS
Fred Reichheld, best known for creating the Net Promoter System℠ (NPS®), is a Fellow at Bain & Company. At Bain, he founded the company’s loyalty practice, which helps companies achieve sustainable results through improved customer and employee loyalty. He is a New York Times best-selling author and recently published his latest book Winning on Purpose: The Unbeatable Strategy of Loving Customers.
Transforming Experiences
In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
