In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
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In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
(HLS) Improving Patient Experience and Loyalty with Net Promoter Score (NPS)
Transforming Experiences
32 minutes 53 seconds
4 years ago
(HLS) Improving Patient Experience and Loyalty with Net Promoter Score (NPS)
Kevin Gwin is the Chief Patient Experience Officer at University of Missouri Health Care and he is a Net Promoter Score (NPS) evangelist. Kevin is doing something very unique in the healthcare industry. He’s taking a standard metric that’s used in countless spaces within the private business sector and moved it into healthcare. The result? More clinician and patient engagement. In this episode, Kevin makes the case on why you need to be thinking, innovating, and doing something differently to improve the patient experience.
Transforming Experiences
In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
