In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
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In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
(Healthcare and Life Sciences) How to Quickly Incorporate Member Feedback and Change Company Culture
Transforming Experiences
27 minutes 43 seconds
3 years ago
(Healthcare and Life Sciences) How to Quickly Incorporate Member Feedback and Change Company Culture
Co-host Alexandra Archer interviews Steven Carleton, the Vice President of Customer Experience at Premera Blue Cross, on how he is approaching the overall customer experience in the medical insurance industry. Steven has been working hard to improve the user experience at every level, and he’s in the middle of developing a company culture that is accepting of “not always knowing the answers.” Coming from a tech background, Steven is excited for the new opportunities and challenges ahead. Find out more in this week’s episode.
Transforming Experiences
In this podcast series, we will share what is top of mind for leaders across several industries including Healthcare and Life Sciences (HLS) and Retail, Restaurants, and Grocery (RRG) and the decisions they are making to transform experiences for today and tomorrow. The purpose of this series is to arm you with learnings, insights, and recommendations for driving change within your organization.
