Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already use for daily communication, and work seamlessly in one place throughout the day– no pivoting required?
Whether you’re brand-new to the solution or you’ve been messaging coworkers on Slack for years, there are likely still some game-changing features you might not know about. From approvals to integrations, check out the latest Transformation @ Work to learn how to transform Slack into a superpowered collaboration station.
Key Insights
02:01: Understanding Slack’s transformation from a communications platform to an all-in-one collaboration solution
02:40: How switching between programs and solutions can add up to significant time costs for employees– and how Slack can help
04:36: Exploring Slack’s template library, and what its out-of-the-box automations have to offer
06:01: How employees can leverage Slack’s workflow builder to create custom third-party automations
08:15: Slack automation in action: real-world use cases for how teams are streamlining processes via automation
10:35: Leveraging Slack apps to strengthen company culture and deepen employee relationships
Guest Bios
Krishna Patel, Partner Engineer, Slack
Krish has spent the past several years working deeply with Slack as a solution, which gives him an in-depth understanding of the product and its capabilities. In his current role as Partner Engineer for the solution, he works closely with partners and developers to drive product integrations and deliver technical solutions to address needs across the Slack ecosystem.
Kishan Patel, Senior Solution Consultant, Gerent
An 18X Salesforce-certified product expert, Kish brings years of experience and a wealth of technical expertise to his current role as Senior Solution Consultant. He specializes in building strong relationships with internal and external partners to identify pain points and develop winning solutions that drive customer success.
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Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already use for daily communication, and work seamlessly in one place throughout the day– no pivoting required?
Whether you’re brand-new to the solution or you’ve been messaging coworkers on Slack for years, there are likely still some game-changing features you might not know about. From approvals to integrations, check out the latest Transformation @ Work to learn how to transform Slack into a superpowered collaboration station.
Key Insights
02:01: Understanding Slack’s transformation from a communications platform to an all-in-one collaboration solution
02:40: How switching between programs and solutions can add up to significant time costs for employees– and how Slack can help
04:36: Exploring Slack’s template library, and what its out-of-the-box automations have to offer
06:01: How employees can leverage Slack’s workflow builder to create custom third-party automations
08:15: Slack automation in action: real-world use cases for how teams are streamlining processes via automation
10:35: Leveraging Slack apps to strengthen company culture and deepen employee relationships
Guest Bios
Krishna Patel, Partner Engineer, Slack
Krish has spent the past several years working deeply with Slack as a solution, which gives him an in-depth understanding of the product and its capabilities. In his current role as Partner Engineer for the solution, he works closely with partners and developers to drive product integrations and deliver technical solutions to address needs across the Slack ecosystem.
Kishan Patel, Senior Solution Consultant, Gerent
An 18X Salesforce-certified product expert, Kish brings years of experience and a wealth of technical expertise to his current role as Senior Solution Consultant. He specializes in building strong relationships with internal and external partners to identify pain points and develop winning solutions that drive customer success.
T@W Ep 43: Project Rewind: How Does Gerent Experience Drive UX Design For Its Clients?
Transformation @ Work
20 minutes 31 seconds
2 years ago
T@W Ep 43: Project Rewind: How Does Gerent Experience Drive UX Design For Its Clients?
There’s an iceberg effect to a good experience. Underneath every seamless interaction lies a multitude of carefully-architected experiential flows. A single poorly-designed touchpoint could potentially derail an entire user experience (UX), customer experience (CX), or employee experience (EX). You might not notice when an experience is seamlessly designed – but if decisions are arbitrary, repetitive, or frustrating, those are the moments that you’re unlikely to forget.
How, exactly, can businesses go about designing top-tier experiences? In this episode of Transformation @ Work, we’re looking at the ways in which Gerent Experience guides its customers through the experience design process — and how our team goes about designing robust experience architecture that supports delightful brand interactions for customers, employees, partners, and end-users alike.
Key Highlights
01:35: The many unseen decisions that factor into good experience design – and what happens when one of those decisions goes wrong
03:14: How the rise of hybrid digital/physical experiences has complicated the experience design process
04:11: Problem Space Envisioning: getting to the heart of what the end user needs before experience design gets underway
05:16: Leveraging 1-on-1 in-depth interviews to build experience personas and identify potential design challenges
06:32: Using competitive analysis to understand popular industry approaches to experience design and identify opportunities for innovation
07:46: Proxy Persona Research: a low-cost approach to building customer personas via internal stakeholder feedback
10:07: The importance of having cross-functional teams involved in the experience design process from the beginning
12:14: Understanding the crucial role of rapid iteration and experimentation in the prototyping process
13:32: Why it’s so crucial to have a qualified experience design partner involved in every step of the process
17:05: Test, measure, and learn: ensuring long-term success after an experience has been designed
Guest Speakers
Jim Corcoran, Experience Director, Gerent Experience
Jim has worked at Gerent Experience since 2011, bringing substantial expertise and proven insights to both internal and external clients alike. In his current capacity as Experience Director, he works side-by-side with customers and the design practice in developing personas, identifying areas of improvement, and delivering outstanding experiences of all kinds.
Marisa Holliday, Experience Architect, Gerent Experience
Marisa is a seasoned digital strategist with over nine years of service at Gerent Experience. In her current role as Experience Architect, she leverages her background in information architecture and experience design to create outstanding user, customer, partner, and employee experiences for clients.
Transformation @ Work
Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already use for daily communication, and work seamlessly in one place throughout the day– no pivoting required?
Whether you’re brand-new to the solution or you’ve been messaging coworkers on Slack for years, there are likely still some game-changing features you might not know about. From approvals to integrations, check out the latest Transformation @ Work to learn how to transform Slack into a superpowered collaboration station.
Key Insights
02:01: Understanding Slack’s transformation from a communications platform to an all-in-one collaboration solution
02:40: How switching between programs and solutions can add up to significant time costs for employees– and how Slack can help
04:36: Exploring Slack’s template library, and what its out-of-the-box automations have to offer
06:01: How employees can leverage Slack’s workflow builder to create custom third-party automations
08:15: Slack automation in action: real-world use cases for how teams are streamlining processes via automation
10:35: Leveraging Slack apps to strengthen company culture and deepen employee relationships
Guest Bios
Krishna Patel, Partner Engineer, Slack
Krish has spent the past several years working deeply with Slack as a solution, which gives him an in-depth understanding of the product and its capabilities. In his current role as Partner Engineer for the solution, he works closely with partners and developers to drive product integrations and deliver technical solutions to address needs across the Slack ecosystem.
Kishan Patel, Senior Solution Consultant, Gerent
An 18X Salesforce-certified product expert, Kish brings years of experience and a wealth of technical expertise to his current role as Senior Solution Consultant. He specializes in building strong relationships with internal and external partners to identify pain points and develop winning solutions that drive customer success.
