Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already use for daily communication, and work seamlessly in one place throughout the day– no pivoting required?
Whether you’re brand-new to the solution or you’ve been messaging coworkers on Slack for years, there are likely still some game-changing features you might not know about. From approvals to integrations, check out the latest Transformation @ Work to learn how to transform Slack into a superpowered collaboration station.
Key Insights
02:01: Understanding Slack’s transformation from a communications platform to an all-in-one collaboration solution
02:40: How switching between programs and solutions can add up to significant time costs for employees– and how Slack can help
04:36: Exploring Slack’s template library, and what its out-of-the-box automations have to offer
06:01: How employees can leverage Slack’s workflow builder to create custom third-party automations
08:15: Slack automation in action: real-world use cases for how teams are streamlining processes via automation
10:35: Leveraging Slack apps to strengthen company culture and deepen employee relationships
Guest Bios
Krishna Patel, Partner Engineer, Slack
Krish has spent the past several years working deeply with Slack as a solution, which gives him an in-depth understanding of the product and its capabilities. In his current role as Partner Engineer for the solution, he works closely with partners and developers to drive product integrations and deliver technical solutions to address needs across the Slack ecosystem.
Kishan Patel, Senior Solution Consultant, Gerent
An 18X Salesforce-certified product expert, Kish brings years of experience and a wealth of technical expertise to his current role as Senior Solution Consultant. He specializes in building strong relationships with internal and external partners to identify pain points and develop winning solutions that drive customer success.
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Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already use for daily communication, and work seamlessly in one place throughout the day– no pivoting required?
Whether you’re brand-new to the solution or you’ve been messaging coworkers on Slack for years, there are likely still some game-changing features you might not know about. From approvals to integrations, check out the latest Transformation @ Work to learn how to transform Slack into a superpowered collaboration station.
Key Insights
02:01: Understanding Slack’s transformation from a communications platform to an all-in-one collaboration solution
02:40: How switching between programs and solutions can add up to significant time costs for employees– and how Slack can help
04:36: Exploring Slack’s template library, and what its out-of-the-box automations have to offer
06:01: How employees can leverage Slack’s workflow builder to create custom third-party automations
08:15: Slack automation in action: real-world use cases for how teams are streamlining processes via automation
10:35: Leveraging Slack apps to strengthen company culture and deepen employee relationships
Guest Bios
Krishna Patel, Partner Engineer, Slack
Krish has spent the past several years working deeply with Slack as a solution, which gives him an in-depth understanding of the product and its capabilities. In his current role as Partner Engineer for the solution, he works closely with partners and developers to drive product integrations and deliver technical solutions to address needs across the Slack ecosystem.
Kishan Patel, Senior Solution Consultant, Gerent
An 18X Salesforce-certified product expert, Kish brings years of experience and a wealth of technical expertise to his current role as Senior Solution Consultant. He specializes in building strong relationships with internal and external partners to identify pain points and develop winning solutions that drive customer success.
T@W Ep 39: Understanding the Retail Landscape in 2023: How Are Customers Shopping?
Transformation @ Work
24 minutes 59 seconds
2 years ago
T@W Ep 39: Understanding the Retail Landscape in 2023: How Are Customers Shopping?
Retail shopping has changed dramatically in the past few years, and nowhere is that shift more apparent than during the holiday season. Trends and new buying models such as Buy Online, Pick Up in Store (BOPIS) — which rolled out largely as a pandemic response — are here to stay, and the retail organizations that can’t maintain them are unfortunately falling behind. But make no mistake: innovating the retail shopping experience means going beyond playing catch-up to the latest retail trend and proactively anticipating how customers’ buying habits will change over time.
In this episode of Transformation @ Work, we’re looking at just how the consumer shopping experience has changed, where it’s headed this holiday season, and how retailers and suppliers can anticipate the next major shift before it occurs.
Ready to dig deeper into Salesforce’s insights into what retailers should expect in the coming holiday season? Check out their latest blog on five key holiday shopping predictions!
Learn more: http://sfdc.co/bNeZli
Key Insights
03:20: Salesforce market analysis: how shopping has changed in the past few years
04:08: What does the average customer expect from retailers in 2023?
05:25: How “fast fashion” retail outlets gained market share by responding to growing demand for agile, omnichannel shopping experiences
06:25: The ripple effect: how changes in customer buying behavior led to massive shifts in supply chain operations
07:46: Looking back: understanding the major holiday shopping trends of the past three years
08:33: Looking ahead: predicting the major focus points for consumers heading into the 2023 holiday season
09:55: How Buy Online, Pickup In-Store (BOPIS) became a fixture of modern shopping
11:19: How retailers can leverage BOPIS to personalize the shopping experience and increase customer spending
13:16: Supporting frontline retail workers as they uphold BOPIS
14:19: How technology can facilitate seasonal worker training
16:40: How retailers can anticipate the next major shift in customer behavior and meet shoppers where they are
19:31: How Salesforce can help retailers streamline operations ahead of the holiday season
21:34: How the right implementation partner can unlock the value of Salesforce for retailers and suppliers
Guest Bios
Rob Garf, Vice President & General Manager, Retail, Salesforce
Rob brings over 25 years of retail experience as a practitioner, industry analyst, strategy consultant, and software leader to his current role at Salesforce. This experience has given him unique insight into the challenges retailers face within a rapidly shifting landscape, and how technology can help them overcome those issues. Rob is also a frequent industry speaker and a member of NRF’s Digital Council.
Rosa Campagna, Sales Director, Retail & Consumer Goods, Gerent
Rosa Campagna is a seasoned account executive with a deep understanding of the retail consumer goods sector and several years’ experience in the Salesforce ecosystem. As a charismatic sales leader, Rosa excels in forging connections with prospects and developing a quick, keen understanding of their concerns, goals, and needs. Her extensive skill set includes sales, account management, digital strategy-setting, media relations, event management, and more.
Transformation @ Work
Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already use for daily communication, and work seamlessly in one place throughout the day– no pivoting required?
Whether you’re brand-new to the solution or you’ve been messaging coworkers on Slack for years, there are likely still some game-changing features you might not know about. From approvals to integrations, check out the latest Transformation @ Work to learn how to transform Slack into a superpowered collaboration station.
Key Insights
02:01: Understanding Slack’s transformation from a communications platform to an all-in-one collaboration solution
02:40: How switching between programs and solutions can add up to significant time costs for employees– and how Slack can help
04:36: Exploring Slack’s template library, and what its out-of-the-box automations have to offer
06:01: How employees can leverage Slack’s workflow builder to create custom third-party automations
08:15: Slack automation in action: real-world use cases for how teams are streamlining processes via automation
10:35: Leveraging Slack apps to strengthen company culture and deepen employee relationships
Guest Bios
Krishna Patel, Partner Engineer, Slack
Krish has spent the past several years working deeply with Slack as a solution, which gives him an in-depth understanding of the product and its capabilities. In his current role as Partner Engineer for the solution, he works closely with partners and developers to drive product integrations and deliver technical solutions to address needs across the Slack ecosystem.
Kishan Patel, Senior Solution Consultant, Gerent
An 18X Salesforce-certified product expert, Kish brings years of experience and a wealth of technical expertise to his current role as Senior Solution Consultant. He specializes in building strong relationships with internal and external partners to identify pain points and develop winning solutions that drive customer success.
