Our guests this week have over 30 combined years of Dreamforce experience, and today, we’re chatting about the best ways to plan out, learn from, and enjoy the sprawling San Francisco conference. Jill Harrison, Capital Markets & Asset Management Managing Director at Silverline, and Danielle Laffey, Salesforce MVP and Insurance Principal Consultant at Silverline, discuss this year’s overarching themes of A.I. and Data Cloud services, how 70-degree weather can feel chilly in the Bay Area, whether or not to bring laptops to sessions, and how to make connections with industry colleagues. 

⁠Elliott Spence⁠⁠⁠ is a Principal Consultant at Silverline with eight years of experience designing and implementing Salesforce Solutions. Prior to Silverline, Elliott was a Senior Digital Product manager with First Financial Bank, where he grew the Salesforce practice to over 1,600 users and led the Salesforce implementations to Marketing, Customer Service, Retail Bank, and Mortgage.

⁠⁠⁠JP Owens⁠⁠⁠ is the Managing Director of Banking and Lending at Silverline. JP partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.

Jill Harrison is the Capital Markets & Asset Management Managing Director at Silverline. Jill discovered Salesforce in 2005 and fell in love with the platform while at an education technology start-up. During her 12 years at Silverline, she has focused on making sure clients are successful, colleagues are empowered, and the community is supported. She is passionate about innovation strategy and process, designing great technologies that support a diverse and inclusive corporate culture, and making sure the user experience never gets lost in the details.

Danielle Laffey is the Principal Consultant for Insurance at Silverline. She has more than 15 years of experience designing and implementing Salesforce solutions. Danielle is responsible for enabling the Insurance Financial Services and Salesforce Industries (formerly Vlocity) vertical delivery teams by ensuring best practices are followed. She lends her expertise and experience in insurance technology to share creative solutions and training.