In this episode of Training That Works, Rustin Schroeder talks with Jeff Moss about turning ordinary training into an unforgettable experience that actually drives results. Jeff reveals how most companies waste time on content-heavy training that no one remembers, and what it takes to build sessions people talk about for months. He shares how shifting from “information delivery” to “experience design” changed everything from employee engagement to performance outcomes. You’ll hear the surpris...
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In this episode of Training That Works, Rustin Schroeder talks with Jeff Moss about turning ordinary training into an unforgettable experience that actually drives results. Jeff reveals how most companies waste time on content-heavy training that no one remembers, and what it takes to build sessions people talk about for months. He shares how shifting from “information delivery” to “experience design” changed everything from employee engagement to performance outcomes. You’ll hear the surpris...
In this episode of Training That Works, Rustin Schroeder talks with Lauren Klaus about how to fix onboarding so it actually works. Lauren shares why the old sink-or-swim approach fails and what companies should do instead. Drawing from her background in speech science, the service industry, and eight years at TTSG, she breaks down the system that builds reps who last. You’ll hear how to blend live demos with multi-modal learning, why post-session debriefs matter more than you think, and how t...
Training That Works
In this episode of Training That Works, Rustin Schroeder talks with Jeff Moss about turning ordinary training into an unforgettable experience that actually drives results. Jeff reveals how most companies waste time on content-heavy training that no one remembers, and what it takes to build sessions people talk about for months. He shares how shifting from “information delivery” to “experience design” changed everything from employee engagement to performance outcomes. You’ll hear the surpris...
