Summary

In this conversation, Zac Scott, President and CEO of Experitec, shares insights from his 24-year journey within the company, discussing the importance of long-term thinking, customer service, and leadership. He emphasizes the value of understanding customer needs and the significance of employee ownership in fostering a positive workplace culture. Zac also highlights the current focus on enhancing customer service as the company evolves with new challenges and opportunities.

Takeaways

• Zac Scott has been with Experitec for 24 years, emphasizing long-term commitment.
• The ability to understand customer needs is crucial for effective service.
• Zac believes in the importance of long-term thinking over short-term gains.
• His career progression from entry-level to CEO showcases the value of experience.
• Customer service is learned through observation and practice in real situations.
• Zac's leadership philosophy is rooted in treating others as you would want to be treated.
• Experitec's employee ownership fosters a strong sense of community and commitment.
• Zac values collaboration with customers to enhance service delivery.

Sound Bites "You need two titles." "It's a very noble field to be in." "Everybody likes to be understood." Chapters 00:00 Introduction to Zac Scott 00:47 Zac's Professional Journey and Experitec Overview 05:19 Leadership Insights and Customer Service Philosophy 13:25 Future Aspirations and Customer Engagement Strategies 17:40 Capturing the Knowledge with the Baby Boomer Exodus and Listening to Customers 19:31 The Power of a Customer Roundtable 22:03 Closing Comments Keywords Zac Scott, Experitec, industrial automation, leadership, customer service, employee ownership, long-term thinking, business relationships, soft skills, community engagement