Summary

In this conversation, Anthony Siblall, Vice President of Strategic Development at Premier Tech, discusses the evolution of automation in the packaging industry, the importance of adaptability and listening skills in business, and the integration of AI to enhance customer experience. He reflects on his 28-year journey with Premier Tech, highlighting the company's growth and the challenges faced in a rapidly changing environment. The discussion emphasizes the need for effective communication, asking the right questions, and learning from past experiences to drive innovation and success.

Takeaways

• Automation is essential for addressing labor shortages and safety concerns.
• Flexibility and adaptability are crucial skills in business.
• Listening is a vital skill that can be improved.
• Sales teams often need to ask more questions to understand client needs.
• Consulting external experts can prevent predictable pitfalls.
• Empathy in business relationships is built through active listening.

• AI is transforming customer interactions and experiences.
• Continuous learning and adaptation are key to business success.

Chapters

00:00 Introduction to Anthony Siblall, VP of Strategic Development at Premier Tech

00:44 Anthony's Background and Premier Tech's Role in the Packaging Industry

01:57 Automation Technologies and Addressing Labor Shortage

04:10 The Biggest Evolution as a Leader and Organization

07:58 The Value of Flexibility and Adaptability as Soft Skills

08:37 The Importance of Listening and Asking Questions

10:13 Lessons Learned from Past Decisions

12:18 The Challenge of Effective Communication and Storytelling

14:56 Going Back to a Problem of Yesterday and Fixing it Today

17:47 Anthony's Best Advice He's Ever Been Given

20:55 Excitement about AI and Premier Tech

Keywords

Premier Tech, automation, packaging, listening skills, adaptability, AI, customer experience, engineering, sales, business evolution