Touchstone Energy Seven on 7

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Touchstone Energy Seven on 7

Touchstone Energy Cooperatives

37 episodes

5 days ago

In this episode, Executive Director Jana Adams talks with Andrea Walker, Vice President of Marketing and Administration at Sumter EMC (GA), and Rachel Hawkins, Chief Communications Officer at Sam Houston Electric Cooperative (TX), to explore the power of insights from Touchstone Energy’s new Cooperative Advantage Report — our latest national research initiative launched in 2025. In just seven minutes, Andrea and Rachel share: How easy it was for their co-ops to participate in the studyPractic...

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In this episode, Executive Director Jana Adams talks with Andrea Walker, Vice President of Marketing and Administration at Sumter EMC (GA), and Rachel Hawkins, Chief Communications Officer at Sam Houston Electric Cooperative (TX), to explore the power of insights from Touchstone Energy’s new Cooperative Advantage Report — our latest national research initiative launched in 2025. In just seven minutes, Andrea and Rachel share: How easy it was for their co-ops to participate in the studyPractic...

Show more...

Episodes (20/37)

Touchstone Energy Seven on 7

The Power of Insight: Introducing the Cooperative Advantage Report | Episode 36

In this episode, Executive Director Jana Adams talks with Andrea Walker, Vice President of Marketing and Administration at Sumter EMC (GA), and Rachel Hawkins, Chief Communications Officer at Sam Houston Electric Cooperative (TX), to explore the power of insights from Touchstone Energy’s new Cooperative Advantage Report — our latest national research initiative launched in 2025. In just seven minutes, Andrea and Rachel share: How easy it was for their co-ops to participate in the studyPractic...

5 days ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 35, From Co-ops to Career Goals with LinkedIn Learning

At Touchstone Energy, we know that developing our employees is at the heart of living our core values. That’s why we’re proud to offer one of our most powerful tools for learning and development: LinkedIn Learning. In this episode, we’re joined by two all-star ambassadors of the program, Keri Ferrell, HR Generalist at East Central Energy (MN), and Karen Johnson, Director of HR at Snapping Shoals EMC (GA). They’ll share how this platform is doing more than just training—it’s empowering co-op e...

1 month ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 34, Core Values, Innovation To Meet Community Needs

Summer is winding down, and as the days get a little cooler and routines settle in, it’s the perfect time to revisit one of our most popular episodes Core Values and Innovation to Meet Community Needs In this encore edition, John Hewa, President and CEO of Rappahannock Electric Cooperative, walks us through how his co-op has leaned into innovation—strengthening reliability, managing data in smarter ways, and expanding services to better meet member needs. We’ll also explore how innovation doe...

2 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 33, JAM 2025: Building Member Engagement in Action

One of our most important annual events is here—our Joint Advisory Meetings, known as JAM! This is where the voices that power our network come together to share meaningful feedback and help shape the future of Touchstone Energy.In this episode, we’re joined by all four of our dedicated committee chairpersons: Carrie Vugteveen, Vice President of Public Relations at Sioux Valley EnergyChellie Phillips, VP of Communications and Public Relations at Coweta-Fayette EMCEric Hawkins, COO & Gener...

3 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 32, The Power Behind Touchstone Energy Membership

We’ve made it halfway through the year—and we’re still going strong! And so are two incredible Touchstone Energy ambassadors who are leading the way in member engagement: Angela Lyseng, Communications Specialist at Beltrami Electric Cooperative, Inc., and Lea Hoover, Director of Member and Strategic Services at Oregon Trail Electric Cooperative. Both have been recognized as Touchstone Energy member engagement champions in recent years—not just for the awards on their shelves, but for the powe...

4 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 31, #CoopsAreSocial

Ready for a mid-year boost of energy and inspiration? Join us for another insightful episode where we talk about communication, creativity, and co-op pride! We're joined by two accomplished communicators, Sarah Farlee, Communications Manager at FreeState Electric Cooperative Inc, and Chelsie Bakken Communications and Marketing Manager at East River Electric as they share their tips for engaging members with social media. Hear about creating content that gets your members attention and how to ...

5 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 30, Service Excellence

Join us for an inspiring and educational episode focused on what drives true excellence in service. That’s right! We’re talking with one of the top service excellence leaders in the field: Tim Sullivan, President and CEO of Wright-Hennepin Cooperative electric Association. As a former colleague of Touchstone Energy, Tim has become a true ambassador for service excellence, now making a big impact in Minnesota. Leading the conversation is Josh McGhee, a Service Excellence ambassador and Touchst...

6 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 29, The Cooperative Advantage. Let’s Survey Strong!

April is here! Goodbye cold weather, and hello to blooming colors and fresh ideas! With spring comes exciting news—one of our biggest launches of 2025 is finally here: The Cooperative Advantage. In this energizing episode, we’re diving into the power of member feedback with two incredible guests, both deeply involved with the ACSI American Satisfaction Index—but bringing very different perspectives. On one side, we have Eric Hawkins, COO and General Counsel at Trico Electric Cooperative, Inc....

7 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 28, Encore: 2024 PowerXChange | Giving Back: Our Commitment to Community

Join us in this special edition as we look back at an incredible experience with our Touchstone Energy members who were on the front lines of one of our service projects. You’ll hear from representatives from our valued organizations that attended NRECA’s PowerXChange such as Veteran’s Last Patrol that is joining us again this year. As well as your co-op peers, sharing their firsthand experiences. This was one of our most-listened-to episodes last year! So if you missed it, now’s your chance!...

8 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 27, Drivers of Economic Development at the NEXT Conference

February is here, and as always, it brings plenty of sunshine, great weather, and the highly anticipated NEXT Conference! This year, we’re coming to you from Bonita Springs, Florida. Where the focus is all about business development and technology. And who better to break it all down than two incredible leaders in the field? Joining us on this episode are Devin Sonnenfelt, Senior Business Development Specialist at White River Valley Electric Cooperative, and Nikki Pfannenstiel, Manager of Eco...

9 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 26, New Year, New Opportunities with the ACSI Program

Happy New Year and welcome to 2025! 🎉 As we wrap up an incredible year for Touchstone Energy, especially in our research programs, we’re kicking off the new year with a bang! Joining us is Angelika Hoelger, Research Manager at Touchstone Energy® Cooperatives. In this episode, Angelika takes us through the amazing accomplishments of 2024 and gives us an exciting glimpse into what’s ahead for 2025. We’ll also dive into how these research programs help co-ops get a true pulse on their member-own...

10 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 25, ACSI High-Scoring Cooperatives with Broadband

Join us for our final podcast of the year as we wrap up our series on high-performing cooperatives! This time, we’re diving into the world of broadband and the co-ops leading the charge in bringing this essential service to their members. Who better to share their insights than this month’s guests: Marty Haught, Assistant General Manager/COO of United Cooperative Services, and Tom Stackhouse, President/CEO of Central Alabama Electric Cooperative. Both have earned customer satisfaction scores ...

11 months ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 24, ACSI High-Scoring Cooperatives

Join us for this week’s episode, where we reveal the secret ingredient to boosting member engagement. Hear from two cooperatives, both scoring in the 90s on the ACSI survey: Tim Street President & General Manager of Logan County Electric Cooperative and Alli Conine, Director of Member Services and Corporate Communications with Wheatland Electric Cooperative. They share their top tips for member satisfaction and how they celebrate it with employees. We also dive into the importance o...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 23 - Special Edition | Core Values, The 90s Are Here!

🎶 "Everybody's talking 'bout the 90s..." 🎶 No, we’re not bringing back flannel shirts or boy bands, but we are bringing you something even better! We’re diving into two electric cooperatives that have been consistently hitting top scores in customer satisfaction, landing in the 90s. This week, we welcome Steve Rhodes, CEO of CHELCO in Florida, and Blake House, VP/Marketing and Member Services of Sawnee EMC in Georgia. In just seven minutes, they’ll provide valuable insights. We’ll also ...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 22 - Special Edition | Core Values, Innovation To Meet Community Needs

We are wrapping up our leadership series on core values with John Hewa, President & CEO of Rappahannock Electric Cooperative. In this episode, John guides us through innovations at his co-op on reliability, data management and expanding affiliates to meet member needs. We’ll also explore how innovation is not only about embracing new ideas but also adapting it to the traditional ways in which cooperatives operate. Don’t miss this insightful discussion! Hosted and produced by J...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 21 - Special Edition | Core Values in Action, Innovation Inspired by Our Members

Join us for another inspiring conversation as we delve into one of today's hottest topics: Innovation. We're thrilled to have Douglas Remboldt, CEO of NISC, a leader in the field and collaborator with Touchstone Energy sharing his insights. Douglas shares valuable tips on the importance of the connection between technology tools and the value it brings to the member. We also discuss the importance of leveraging current offerings and how to evolve to be relevant to new audiences. Don't m...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 20 - Special Edition | Core Values in Action, Integrity at the Heart

Join us for this podcast episode where we explore how our core values empower us to shine during the toughest times. We are honored to have Cameron Smallwood, General Manager and CEO of United Cooperative Services, share his co-op’s efforts in rebuilding their financial stability following one of their greatest challenges a few winters ago. Discover how transparency and unwavering integrity can build trust and reliability among your membership during adversity. Tune in to this engaging...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 19 - Special Edition | Core Values in Action, Accountability & Community

Join us on an inspiring journey of accountability and commitment to community, showcasing how strong values helped overcome one of the most devastating hurricanes to hit Florida in recent years. We're honored to have Denise Vidal, Executive Vice President and CEO of LCEC in Florida, who experienced this challenge firsthand and upheld these values along the powerlines. In this episode, we'll explore how core values are ingrained in the very essence of our cooperatives. Discover how, despite th...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 18, Cooperative Web Builder on the way to SHiNE

Shine bright like a diamond! Just like the song, we are back with a podcast episode, diving into our most popular program at Touchstone Energy. With a fresh look and exciting new features, we are shining the spotlight on SHiNE. Leading the way is Sean Walker, Manager of Web Services and joining him is Renee Tritten, the newest member of the team and content support expert. Tune in to this exciting episode as we explore all the new features of SHiNE and announce that we are the recipient...

1 year ago

7 minutes

Touchstone Energy Seven on 7

Seven on 7: Episode 17, The Touchstone Energy Prepaid Card Journey

On today's episode, we delve into one of our latest and most successful programs: the Touchstone Energy Prepaid Card. Joining us for this insightful conversation is Jay Grinde, CEO and co-founder of Choice Digital, who has worked with us on this project since its launch. We'll explore how the cooperative principles drive us to support our member-owners and communities using co-op branded prepaid cards. Hosted and produced by Jana Adams, Executive Director, Touchstone Energy® Cooperative...

1 year ago

7 minutes