Ratna Pawan consults organizations on business resilience, enterprise & security risks. With more than 25 years of experience, Ratna has worked with the BFSI giants such as HSBC, Yes Bank, ABN AMRO, Standard Chartered, and so on. She is also a committee member of 'Women in Resilience' at BCI. In this episode, we will be looking back to how business continuity plans fared through the pandemic and what lessons are we picking upon, therefore.