Collaboration is more than just working together. In Episode 3 we hear from Michiel Otting, with over 20 years of experience in the field helping organizations add value to their service departments, he has some insights to share on how to excel collaboration strategies. “A culture is a combination of the values you have, but also the way in which you want to implement those values in daily work – the most important thing is understanding what you want to achieve.” – Michiel Otting, 2021 During these isolating times, how can you encourage increased collaboration in your team? Is a cooperative or collaborative culture right for your organization? Tune in to hear more.