88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

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Ticket Volume - IT Podcast

InvGate

114 episodes

3 days ago

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Technology

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News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Technology

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88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

Ticket Volume - IT Podcast

40 minutes 11 seconds

1 year ago

88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

In this episode of Ticket Volume, Matt Beran chats with Shane Carlson, Director of Global Presales Strategic Services at Airtable, about the evolution of Service Management processes. They explore how rigid processes can hold teams back, the shift to more flexible patterns, and the impact of technology on modern workflows.

Discover how agility and outcome-focused strategies are transforming Service Management.

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