Just like many of our clients aren't familiar with all the financial jargon in our industry, many of us have felt lost in a conversation with our doctor or insurer. That’s because the healthcare system has its own language—full of jargon and subtext. A doctor saying, “we’ll monitor this,” might mean they’re unsure of the diagnosis. An insurer denying a claim might phrase it as, “this doesn’t meet medical necessity.” A doctor talking about "code status" to a family member who has a healthcare proxy for a loved one elicits a blank stare. Decoding these messages is critical. Hannes welcomes Dr. Gerda Maisel, private patient advocate and founder of MD Advisor, who helps clients and patients navigate these complexities in order to avoid mistakes that could be tremendously harmful.