Our guest this week to share 3 thoughts on this topic is Joey Coleman, who is an award-winning keynote speaker, multiple bestselling author and consultant who helps companies keep their customers and employees. Hilarious, smart and passionate, Joey is on a mission to help companies of all sizes and stages create unforgettable experiences.   TOPIC:  How to Retain and Engage Your Employees GUEST: Joey Coleman   THOUGHT #1 - Pay Attention to Every Step of the Employee Journey THOUGHT #2 - Take Your Time Acclimating Employees THOUGHT #3 - Don't Forget About the Adopters (the Ones Already There)   CONNECT: Website: JoeyColeman.com Podcast: Experience This! Show Book: Never Lose a Customer Again Book: Never Lose an Employee Again Instagram: @joeycolemaniii Linkedin: joeycoleman1 Email: helpmejoey@joeycoleman.com   JOEY COLEMAN'S BIO: Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. Joey's two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.    RESOURCES: Evergreen Podcast Network - EvergereenPodcasts.com Thoughts That Rock – ThoughtsThatRock.com Certified Rock Star - CertifiedRockStar.com Booky Call - https://www.bookycall.com Booky Call - Book Review App on Apple - Apps.Apple.com Booky Call - Book Review App on Google Play - Play.Google.Com  Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans (Jim Knight) - ServiceThatRocksBook.com Leadership That Rocks: Take Your Brand's Culture to Eleven and Amp Up Results (Jim Knight) - LeadershipThatRocksBook.com Culture That Rocks: How to Revolutionize Your Company’s Culture (Jim Knight) – CultureThatRocks.com Black Sheep: Unleash the Extraordinary, Awe-Inspiring, Undiscovered You (Brant Menswar) - FindYourBlackSheep.com Rock ‘n Roll With It: Overcoming the Challenge of Change (Brant Menswar) – RocknRollWithIt.com Cannonball Kids’ cancer – CannonballKidscancer.org Big Kettle Drum - BigKettleDrum.com Spectacle Photography (Show/Website Photos) – SpectaclePhoto.com Jeffrey Todd “JT” Keel (Show Music) - JT Keel Learn more about your ad choices. Visit megaphone.fm/adchoices