E88: The Future of AI in SMB Customer Service

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This Week in Local

Localogy

89 episodes

1 week ago

Accelerate your SaaS Smarts. Localogy’s Mike Boland drills down into the stories from the forefront of localization and the local commerce ecosystem. Mike interviews the power players in media, brand, agency, and SaaS who are calling the shots in modern commerce. Follow This Week in Local for a dose of tech news and analysis from Localogy's analyst team. Each episode shares knowledge to help you win the next deal, the next role, and maybe even the next bet.

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E88: The Future of AI in SMB Customer Service

This Week in Local

14 minutes 27 seconds

1 year ago

E88: The Future of AI in SMB Customer Service

In this episode of This Week in Local, we dive into the latest tech trends from SIGGRAPH 2024, with a special focus on the keynote featuring Meta CEO, Mark Zuckerberg and Nvidia CEO, Jensen Huang.

The keynote highlighted the launch of new platforms for creating animated, human-like AI agents designed to revolutionize customer service for small and medium-sized businesses (SMBs).

Mike shares his thoughts on the feasibility of widespread adoption of these technologies by SMBs, touching on the Silicon Valley effect and the challenges of SMB tech adoption.

This Week in Local is a Localogy production. To learn more, please visit Localogy.com.

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