Welcome to This Way Forward, the podcast where C-suite leaders unpack the bold strategic bets that changed everything.
In this episode, Charlie Newark-French sits down with Brett Shockley, CEO of Journey—a company redefining how businesses authenticate customers and eliminate fraud across contact centers.
Together, they unpack the non-obvious insight that led Journey to rethink identity, security, and customer experience from the ground up.
The bold strategic bet
While others chased point solutions, Brett built a platform around the entire customer journey. The bet? That trust, privacy, and seamless interactions could coexist—if you started with the user, not the system.
That vision led to the creation of Journey’s Zero Knowledge Network, a privacy-first approach to identity that eliminates data exposure while accelerating transactions. The result? Fraud-proof CX at scale, adopted by some of the world’s biggest enterprises.
In this episode:
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