How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)

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This is Growth!

Daphne Lopes

44 episodes

6 days ago

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.

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How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)

This is Growth!

31 minutes 39 seconds

9 months ago

How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)

In this series, we cut through the AI hype in Customer Success.

Join Daphne and Elias on "Redefining Customer Success" - exploring the real intersection of AI and CS beyond the buzzwords.

Our special guest Elias brings hands-on expertise in building and scaling AI solutions:

⚡️ Co-founded Drift (acquired by Salesloft for $1.2B)

⏫ Now building Agency, the AI Agent for B2B Customer Success

In this series, you'll discover how AI is genuinely transforming customer experience, and what it means for the future of Customer Success.

What we'll cover:

- Beyond the Hype: Real-world applications of AI in Customer Success that are making an impact today

- Experience Transformation: How AI is meaningfully enhancing customer experiences - with concrete examples

- Future Vision: What CS professionals need to know about their evolving role in an AI-powered world

Tune in for straight-talking insights from the frontlines of AI and CS!