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This is Growth!
Daphne Lopes
44 episodes
1 week ago
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.
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Management
Business
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All content for This is Growth! is the property of Daphne Lopes and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.
Show more...
Management
Business
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Growth Pill: Why AI Won’t Kill Customer Success
This is Growth!
1 minute 16 seconds
1 week ago
Growth Pill: Why AI Won’t Kill Customer Success

Let's cut through the noise about AI “replacing” Customer Success.


The truth? AI will make CS teams more valuable than ever.

Here’s why: CS owns the value realisation journey, guides customers through complex change, and in a world where pricing is tied to usage, CS becomes the heartbeat of revenue.


If anything, the rise of AI is forcing CS to evolve from support to strategy, and that’s exactly where it belongs.

This is Growth!
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.