Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success

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This is Growth!

Daphne Lopes

44 episodes

1 week ago

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.

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Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success

This is Growth!

2 minutes 24 seconds

2 weeks ago

Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success

Too many CS leaders confuse measuring impact with tracking execution.

In this Growth Pill, Daphne breaks down why the two are completely different and why mastering both is the key to running a high-performing CS organisation.

You’ll learn:
💡 How to connect CS work directly to company outcomes (think GRR, NRR, and customer value delivered)📊 What “tracking execution” really means and how top CS teams do it🔥 Why activity metrics aren’t vanity metrics when tied to impact

Because great CS teams don’t just work hard, they know exactly which work drives results.