CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role

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This is Growth!

Daphne Lopes

44 episodes

1 week ago

In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.

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CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role

This is Growth!

41 minutes 9 seconds

1 year ago

CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role

In this bonus episode of the Customer Success Masterclass, we talk about Revenue Generating Customer Success, but from the lens of the CSM.

Your host Daphne Costa Lopes is joined by Diana de Jesus, CEO & Founder of The Customer Success Project in a conversation exploring how you can understand the business, develop the skills to become a top-performing CSM and ace your revenue-generating role!

Tune in to gain actionable tips and strategies that will elevate your customer success game and help you create an incredible career.